Lilian Temba
About Candidate
Dedicated and customer-focused professional with experience in customer service, operations
management, and sales support. Skilled in handling customer inquiries, resolving issues
efficiently, coordinating daily operations, and working effectively in fast-paced environments.
Strong communication, problem-solving, and organizational skills with a commitment to
delivering excellent customer experiences
Location
Education
Studied public relations, marketing strategy, branding, digital marketing, media relations, and communication, with skills in campaign planning and stakeholder engagement.
Completed advanced-level secondary education with a strong academic foundation in core subjects.
Completed ordinary-level secondary education with a strong foundation in core academic subjects.
Completed primary education and successfully attained the Primary School Leaving Examination.
Work & Experience
Handled inbound and outbound customer calls, resolving inquiries, complaints, and service issues while maintaining accurate customer records. Conducted payment reminder and follow-up calls, supported customers with Sun King solar products and pay-as-you-go services, and assisted M-Pawa customers with loan inquiries, repayments, and complaint resolution, consistently meeting performance targets.
Managed daily business operations, coordinated team activities, and monitored performance to ensure efficient workflow. Maintained operational records, managed inventory and resources, supported sales and administrative functions, resolved customer inquiries, and ensured compliance with company policies and quality standards.
Assisted the Sales Manager with daily sales operations, provided excellent customer service, responded to customer inquiries, supported reservation and sales administration, and maintained positive relationships with clients to enhance customer satisfaction.
