Aurelia Magreth Missa

Greet colleagues, visitors, and clients professionally, providing information, directions, and assistance to enhance their experience. Manage inquiries via phone and in person, ensuring clear and effective communication. Handle administrative tasks such as maintaining records, updating documentation, and organizing paperwork. Verify identification for visitors and staff, managing access logs to ensure security protocols are followed. Assist with scheduling and coordinating activities across departments to ensure smooth operations. Support administrative functions by organizing meetings, managing communication channels, and maintaining accurate records. Respond promptly to inquiries, resolve concerns, and provide guidance on office procedures to ensure a seamless experience

Execute security functions within the terminal, ensuring strict adherence to aviation security standards. Conduct body and baggage searches for staff and passengers to maintain a secure environment. Verify identification and travel documents at access points to control entry for passengers, staff, and authorized personnel. Address customer inquiries and provide assistance to facilitate a smooth and positive airport experience. Respond swiftly and professionally to emergencies, including evacuations and security incidents. Perform regular patrols of airside and land-side areas to ensure comprehensive security coverage. Manage unattended baggage incidents, prioritizing safety and appropriate resolution protocols. Conduct aircraft guarding and escort duties within secure zones to protect assets and personnel. Enforce airport by-laws through consistent foot patrols across all areas of the airport. Assist travelers with inquiries, offering information and guidance to enhance their journey

Delivered exceptional customer service for airlines including Air Tanzania, Precision Air, Etihad Airways, Ethiopian Airlines, Oman Air, and Turkish Airlines. Managed passenger check-ins efficiently, verified travel documents, and issued boarding passes and luggage tags accurately. Conducted comprehensive safety and security checks in compliance with company policies and aviation regulations. Addressed passenger inquiries, resolved complaints, and ensured a seamless and positive travel experience. Supervised excess baggage collection and facilitated proper remittance procedures. Provided dedicated assistance to unaccompanied minors and passengers with special needs, ensuring their comfort and safety. Participated in internal and external audits to uphold service standards, compliance, and quality assurance. Prepared and presented daily operational reports following carrier policies and procedures. Maintained detailed records of flight movements and passenger data to support operational efficiency.