Janeth Munishi
About Candidate
A dedicated and detail-oriented Economics graduate with solid experience in administration, customer service, project planning, monitoring & evaluation, and stakeholder engagement. I have strong communication, organizational, and reporting skills developed through hands-on work in government, banking, and educational institutions. I am confident engaging with diverse groups including customers, community members, students, and project teams. I bring professionalism, a positive attitude, and strong teamwork abilities to every assignment, with a passion for community development, people engagement, and organizational growth.
Location
Education
Work & Experience
Planned and delivered lessons in accordance with the school curriculum. Supported academic supervision, classroom management, and student assessment. Assisted in organizing school meetings, academic events, and student support activities. Maintained communication with parents, staff, and administration regarding student progress. Developed time management, leadership, and communication skills through daily teaching duties.
Assisted in preparing annual action plans and development plans for city council projects. Participated in routine monitoring and evaluation activities across sectors (education, health, infrastructure). Conducted project site visits with ward executive officers and documented progress observations. Collected field data and drafted summaries for reporting project progress and challenges. Supported in reviewing budget proposals and comparing them with project needs and resource allocations. Participated in revenue collection activities for council-generated projects. Assisted in preparing project timelines, progress summaries, and simple M&E reports. Identified challenges during project implementation and supported in preparing suggestions for improvement. Helped organize field schedules, stakeholder meetings, and documentation activities.
Providing front-desk support and guiding customers through banking services with professionalism. Managing high-volume customer interactions (walk-ins and calls) while ensuring high service quality. Handling customer transactions: cheque processing, fund transfers, account opening/closing, and general enquiries. Performing daily reconciliation of transactions, ensuring accuracy and compliance with bank procedures. Supporting customers in resolving account issues, updating information, and giving product guidance. Actively promoting bank products and explaining their benefits to customers to increase sales. Collecting and reporting customer feedback for service improvement and product development. Maintaining confidentiality of customer information and adhering to compliance procedures. Preparing simple reports for customer inquiries, sales activities, and service feedback. Building long-term relationships with clients by offering consistent support and follow-up.
