
HAMISI OMAR
About Candidate
Dear Recruiting Consutant
To describe myself in a nutshell, I am a passionate hands on work Hotel Group Operations Manager and a Consultant working on temporary short contract on consultancy and Training Heads of Departments as well as aligning Five Star Hospitality Brand Operations Standards (as per International Leading Quality Assurance Standards)for an international 5 star Hotel called Skylight Hotel(which has 1,024 luxury rooms , 12 Restaurants and 5 Luxury Coffee Outlets and a 5000 capacity state of the art modern conference hall with 1056 employees) owned by Ethiopia Airlines with Solid Hotel Departmental Operations background and of over 15 years experience in Finance Management Front Of the House & Housekeeping Management and Food and Beverage Operations who enjoys interacting with guests /customers in the outlets thus get fast hand feedback and use it to better our processes and quality and always ready to take up any International challenge of life abreast with the latest trends and a great team leader who blends very well in a multi cultural environment.
I have experience in diverse areas encompassing online marketing with booking engines like booking. com and vast network with Top Notch Tour Operators ,Front Office & HouseKeeping Management ,Hotel Daily Operations Management, Staff Training and Development, SOP development, Banquet Operations, Restaurants & Bars Management (,HACCP),Big Events and Kitchen Operations ,POS Monitoring & Management, Inventory Checks and Management, Cost Management, Budget Forecast ,Control & Management,Finance Management ,Purchases and Supplies Management, Projects Management,Guest Management, General Administration and Perfect Customer Relations.
I have an innate sense of task prioritization, managerial aptitude and result oriented attitude towards accelerating organizational growth and that too in a high pressure and time bound environment.
I am a dedicated and focused individual, determined to add value to the organization I work for, through my exceptional knowledge and learning ability. I possess well developed communication skills with a reputation of unwavering accuracy, credibility and integrity.
At this stage I find myself to be groomed enough to look outward and explore the possibility of placement at a suitable professional position with higher responsibilities.
A tour through my enclosed resume shall familiarize you with the details and I am confident, in my credentials for the Hotel General Managers /Hotel Manager Opening in Tanzania.
Yours Sincerely
Hamisi Omar
My WhatsApp Numbers
+254 742 677 432
Location
Education
Hospitality & Tourism Management
Work & Experience
Project Manager for overhaul of Damal Hotels ERP Systems thus improved efficiency and controls by 80% in Finance & Accounts Department,Restaurants,Banquets & Kitchens,Maintenance & Housekeeping Repositioned the Hotels Service Standards by coming up with five star service standards manuals · Retrained and motivate staff on excellent food and beverage service standards · Work with Executive Chef to come up with Special Menus for Cocktails thus tap new market of the · Embassies like American Embassy,Taiwan Embassy,and EU etc. Improved online guests feedback by introducing different service styles · · Slashed unnecessary monthly costs from 40% to 30% especially the F&B Dept.,the Maintenance Dept.and Housekeeping Department Reviewed and upgraded the Procurement,Restaurant and Hotel PMS systems · · Recruited key H.O.Ds in the Hotel like Executive Chef,Finance Manager and Digital Marketing Manager Put Damal Hotels in the World Map ·
Extensive Training on Five Star Operational Standards for Housekeeping,Front Office and the 17 Food and Beverage Outlets · Reviewed Operations SOPs and aligned them according to a five star brand as required (LQA) Recommend Changes especially on underutilized staff and advised on correct action plans for shifts and · trained staff on multitasking Changed up to 8 weekly negative reviews via trip advisor,Google reviews,booking.com to positive and . excellent reviews by introducing more training on “GUESTS TOUCH POINTS” AND “DEVELOPING
Pre Opening Systems Set up with Marriots Belgium Experts Training Sectional Heads Using Marriots Standards Recruiting Key Positions Set Up plans for Banquets and Restaurants Marriots Brand Standards SOPs Implementation
