Ronald Mtewele

Coordinating and supporting the sales team in selling and marketing all products through efficient handling of direct mail and telesales. • Maintaining an effective record keeping system for all sales documentation, ensuring accuracy and easy retrieval to prevent delays or loss. • Providing analytical support and reports required by the sales team. • Assisting trade partners with inquires, resolve problems, and handle contractual queries to maximize sales opportunities. • Regularly updating Salesforce.com and produce commercial reports using Emirates Group Systems • Ensuring timely and accurate distribution of fares and contracts across all sales channel and accounts, while maintaining awareness of relevant commercial products in the market place. • Managing group sales inquiries and providing quotations and reservation promptly to maximize group revenue. • Maintain accurate filing system for all groups and track progress to ensure smooth operation. • Staying up to date with airline rules, regulations and industry developments and communicate relevant information accurately to clients. • Coordinating with internal departments (Airports, Reservation Services, Accounting, and Revenue Optimization) as needed, while building strong relationship with local sales teams and the Revenue Optimization department in Dubai.

• Maintaining accurate records of all sales activities including customer contacts, order placed and revenue generated. • Utilizing Sales Automation systems and CRM Software System to track customer interaction. • Defining, monitoring, and report on key performance Indicators (KPIs) to track the success of business development efforts. • Visiting existing customers regularly to build relationship and increase business opportunities. • Managing invoices and purchase orders to ensure accuracy and timely processing. • Preparing monthly progress reports on regional sales performance against targets. • Establishing long -term relationship with key clients in a region • Ensuring timely delivery of products as per customer requirement • Developing and implementing Sales strategies for assigned territory • Monitoring competitor activities in assigned region.

• Prepared detailed sales report to present to senior management • Developed and implemented Sales strategies to increase customer base • Monitored daily operations of sales team including customer service and product knowledge. • Defining, monitoring, and report on key performance Indicators (KPIs) to track the success of business development efforts. • Conducted weekly performance review to ensure that goals are being met • Utilized CRM Software System to track customer interaction • Provided guidance and support to all members of the sales team to ensure successful completion of task

Sales Supervisor and DTO • Utilized Sales Automation system and CRM Software System to track customer interaction. • Processing customer orders, tracking deliveries and input orders details into CRM system. • Collect and analyze sales data, generate reports on performance and trends and help create sales presentations. • Conducted weekly performance review to ensure that goals are being met • Prepared detailed sales performance report to present to upper management • Defining, monitoring, and report on key performance Indicators (KPIs) to track the success of business development efforts. • Maintained records of all transactions including invoices, contracts, payment receipts and other documents as required. • Supported sales team by monitoring daily sales operations and providing information and procedural guidance to staff.