Stella Mgelwa

Book and Schedule Meeting, maintain Conference room Schedule and organize workshops, training and external meeting Coordinated day-to-day office and operational activities to ensure smooth workflow and service delivery. ● Managed front office operations including reception, visitor handling, scheduling and customer service support. ● Coordinated meetings, appointments, travel arrangements and administrative schedules for management and staff. ● Handled visitors' concerns and operational issues professionally, ensuring timely resolution and service satisfaction. ● Maintained operational records, reports, correspondence and documentation for administrative efficiency. ● Supported vendor coordination, facility maintenance follow-up and office inventory management. ● Ensured proper filing systems, inventory tracking, and administrative controls were maintained. ● Collaborated with different departments to support operational coordination and workflow improvement. ● Supported implementation of administrative procedures to improve efficiency and service standards. ● Booking staff accommodation( hotel, air bnb, apartments) ● Coordinate staff transport(taxi, ferry, flights, train, ferry) ● Conducting and preparing of training programs ● Manage calendar schedules for meeting and conference booking ● Supervising support staff ● Support health and safety procedures and workplace standards ● Managing office maintenance, utilities and fumigation ● Provide IT support for meetings, new staff and visitors ● Develop and manage PR content

Book and Schedule Meeting, maintain Conference room Schedule and organize workshops, training and external meeting Draft external official letters, meeting agendas and prepare official correspondence Handle the reception, external guests, visitors and packages In charge of asset, store, inventory and overall procurement management Assisted with utility payment coordination, petty cash handling and logistics invoice payments. Manage lease administration for office building Contributed to workplace health, safety and operational efficiency Incharge of procurement, vendor coordination, assets and inventory management Booking staff accommodation( hotel, air bnb, apartments) Coordinate staff transport(taxi, ferry, flights, train, ferry) Managing office and expatriates residence maintenance, utilities and fumigation Planning meetings, executing events and office events Provide IT support for meetings, new staff and visitors Lock, password and Keys managemen Team Management (Managing office drivers, cleaners, chefs, security guards and groundskeepers) Developed and monitored Key Performance Indicators (KPIs) for support staff Vehicle and overall fleet management Conducting and preparing of training programs

Managed attendance, leave and office reporting and leaving time Handle the reception, external guests, visitors and packages Supported workplace health and safety operations Developed and monitored Key Performance Indicators (KPIs) for sales staff In charge of asset, store, inventory and overall procurement management Assisted in documentation and filling of employee records Assist the Finance team in payroll, petty cash payments and monthly budgets Draft external official letters, meeting agendas and prepare official correspondence Managing office and expatriates residence maintenance, sanitation, utilities and fumigation ● ● ● ● ● Manage lease administration for office and godown building Booking staff accommodation( hotel, air bnb, apartments) Coordinate staff transport(taxi, ferry, flights, train, ferry) Supported recruitment onboarding and employee exiting interview Coordinated training, induction and orientation

Assisted in managing employee grievances and resolving minor workplace issues. Performed Recruitment, Onboarding and exit interviews. Reviewed and suggested company policies Facilitate training sessions for employees and orientation to optimize profitability. Organized and managed confidential personnel files and other HR-related documents.

Facilitate training sessions for new employees. Addressed employee conflicts, following grievance hearing procedures for timely resolution. Coordinated training, induction sessions and orientation programs for new staff to improve retention.