E-commerce Operations Manager Job Vacancy in Bagamoyo, Tanzania – Retail & E-commerce

Manager
Bagamoyo
July 18, 2026
Full Time
Apply Now

Job Description

Position: E-commerce Operations Manager

Company: Jumia Tanzania

Location: Bagamoyo, Tanzania

Experience: 5+ years in e-commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations

Salary: SSP 1,500,000 – SSP 2,500,000 per month

Vacancies:1

Company Overview

Jumia Tanzania is a leading online marketplace that connects millions of consumers with a wide range of products, from electronics and fashion to home goods and groceries. As part of the broader Jumia Group, the company leverages cutting‑edge technology, data‑driven insights, and a robust logistics network to deliver a seamless shopping experience across Africa. With a strong commitment to innovation, customer satisfaction, and sustainable growth, Jumia Tanzania continues to expand its footprint, creating new opportunities for talent and contributing to the digital transformation of the Tanzanian retail sector. The company’s mission aligns with the broader goal of fostering economic development and digital inclusion, making it an attractive employer for professionals seeking to make a meaningful impact in the e‑commerce landscape.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end operational functions that ensure smooth order processing, inventory management, and last‑mile delivery across Jumia’s platform in Tanzania. Reporting to the Head of Operations, you will be responsible for optimizing workflows, managing cross‑functional teams, and implementing data‑driven strategies to improve efficiency, reduce costs, and enhance customer satisfaction. This role offers a unique opportunity to shape the future of online retail in Tanzania while working within a dynamic, fast‑growing environment. For more information about Jumia’s broader initiatives, visit the main website https://tanzaniajobsearch.com.

Key Responsibilities

  • Oversee daily order fulfillment processes, ensuring timely and accurate delivery to customers.
  • Develop and implement inventory management strategies to minimize stockouts and overstock situations.
  • Collaborate with the logistics partners to optimize last‑mile delivery routes and reduce delivery times.
  • Lead a team of operations supervisors, warehouse staff, and customer service representatives, fostering a culture of continuous improvement.
  • Analyze operational data and KPIs to identify bottlenecks, propose solutions, and track performance improvements.
  • Coordinate with the technology team to integrate automation tools and improve system workflows.
  • Manage vendor relationships, negotiate service level agreements, and ensure compliance with contractual obligations.
  • Prepare regular operational reports for senior management, highlighting achievements, challenges, and strategic recommendations.

Required Skills

  • Strong analytical and problem‑solving abilities with a data‑driven mindset.
  • Excellent leadership and people‑management skills, capable of motivating diverse teams.
  • Proficiency in e‑commerce platforms, ERP systems, and warehouse management software.
  • Exceptional communication and negotiation skills for vendor and stakeholder management.
  • Ability to work under pressure, prioritize tasks, and meet tight deadlines.
  • Knowledge of Tanzanian logistics landscape and regulatory requirements.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Advanced certifications such as APICS CPIM, CSCP, or PMP are considered a plus.

Experience

Minimum of five years of progressive experience in e‑commerce operations, supply chain management, or logistics, with at least two years in a supervisory or managerial role. Experience in a fast‑paced online retail environment is highly desirable.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

  • Health insurance coverage for employee and dependents.
  • Paid annual leave and public holidays.
  • Professional development allowance.
  • Employee discount on Jumia marketplace purchases.
  • Retirement savings plan.

Training

  • Onboarding program covering Jumia’s systems, policies, and culture.
  • Continuous learning opportunities through workshops, webinars, and certifications.
  • Leadership development tracks for high‑potential managers.

Working Environment

Jumia Tanzania offers a collaborative, inclusive, and technology‑focused workplace located in Bagamoyo’s emerging business district. The office features modern workspaces, meeting rooms equipped with video‑conferencing tools, and a dedicated break area. Employees benefit from flexible working arrangements, including remote work options where applicable, fostering a healthy work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview. For additional career resources, visit https://www.mauritiusjobsearch.com/.

Equal Opportunity Statement

Jumia Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.

Related Jobs