After-sales Service Manager Job Vacancy in Morogoro, Tanzania – Automotive

Job Description

Position: After-sales Service Manager

Company: Toyota Tanzania Ltd.

Location: Morogoro, Tanzania

Experience: 5+ years in automotive after-sales service management

Education: Bachelor’s degree in Mechanical Engineering or Business Administration

Employment Type: Full-time

Industry: Automotive

Department: Service & Customer Care

Salary: SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

Toyota Tanzania Ltd. is a leading automotive manufacturer and distributor in East Africa, renowned for delivering high‑quality vehicles and exceptional customer service. With a strong presence across Tanzania, Toyota Tanzania operates state‑of‑the‑art service centers, a robust parts supply chain, and a dedicated sales network that supports both private and commercial customers. The company’s commitment to innovation, sustainability, and community development makes it a top employer for professionals seeking rewarding career opportunities in Tanzania.

As part of Toyota’s global network, the Morogoro branch plays a strategic role in serving the central region, providing comprehensive after‑sales support, warranty services, and technical training. The organization values continuous improvement, teamwork, and a customer‑centric approach, aligning with the core principles of Toyota’s renowned “Kaizen” philosophy. Joining Toyota Tanzania offers exposure to cutting‑edge automotive technologies, a collaborative work culture, and opportunities for professional growth within a globally recognized brand.

Job Overview

The After‑sales Service Manager will lead the Service & Customer Care department at the Morogoro facility, ensuring the delivery of superior after‑sales support, maintenance services, and parts distribution. This role is pivotal in enhancing customer satisfaction, optimizing service operations, and driving revenue through service contracts and warranty management. The manager will collaborate closely with dealership networks, technical teams, and corporate headquarters to implement best practices and maintain Toyota’s high standards of quality and reliability.

For more information about Toyota Tanzania and its career opportunities, visit https://tanzaniajobsearch.com/. This position contributes directly to the growth of Tanzania Jobs, Jobs in Tanzania, and Job Vacancy in Tanzania, reinforcing Toyota’s commitment to creating valuable Career Opportunities in Tanzania.

Key Responsibilities

• Oversee daily operations of the service workshop, ensuring efficient workflow and adherence to Toyota service standards.
• Manage a team of service advisors, technicians, and parts specialists, providing coaching, performance evaluations, and career development plans.
• Develop and implement service strategies to increase customer retention, warranty recovery, and profitability.
• Coordinate with parts inventory management to guarantee availability of genuine Toyota components and reduce lead times.
• Monitor key performance indicators (KPIs) such as service revenue, customer satisfaction scores, and turnaround time, and report findings to senior management.
• Ensure compliance with health, safety, and environmental regulations within the service department.
• Lead continuous improvement initiatives, applying Kaizen principles to enhance service processes and reduce waste.
• Collaborate with the sales team to promote service contracts, extended warranties, and maintenance packages.

Required Skills

• Strong leadership and people‑management abilities with a focus on team motivation.
• In‑depth knowledge of automotive service operations, diagnostics, and repair procedures.
• Excellent communication and customer‑service skills, capable of handling complex client inquiries.
• Analytical mindset with proficiency in data analysis, reporting tools, and KPI tracking.
• Ability to manage budgets, forecast service revenue, and control operational costs.
• Familiarity with Toyota’s service protocols and global best practices.
• Problem‑solving orientation and capacity to implement process improvements.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Administration, or a related field is required. Professional certifications such as ASE (Automotive Service Excellence) or Toyota Service Management credentials are advantageous.

Experience

Minimum of five (5) years of progressive experience in automotive after‑sales service, with at least two (2) years in a supervisory or managerial role. Experience within a multinational automotive brand is preferred.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses and allowances.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan (Pension).
• Company‑provided vehicle for official duties.
• Paid annual leave and public holidays.
• Employee discount on Toyota vehicles and parts.
• Professional development and certification support.

Training

• On‑boarding program covering Toyota’s service standards and corporate culture.
• Continuous technical training through Toyota’s Global Training Center.
• Leadership development workshops and mentorship opportunities.
• Access to e‑learning platforms for skill enhancement.

Working Environment

The role is based in a modern service facility in Morogoro, equipped with advanced diagnostic tools, a well‑stocked parts warehouse, and a collaborative office space. Toyota Tanzania promotes a safe, inclusive, and dynamic workplace where innovation and teamwork are encouraged.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online application portal on the company website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Toyota Tanzania Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment.