Store Operations Manager Job Vacancy in Tanga, Tanzania – Retail

Job Description

Position:Store Operations Manager

Company:Shoprite Tanzania

Location:Tanga, Tanzania

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration or related field

Employment Type:Full-time

Industry:Retail

Department:Store Operations

Salary:1,200,000 – 1,800,000 SSP per month

Vacancies:1

Company Overview

Shoprite Tanzania is a leading retail chain operating across East Africa, known for delivering quality groceries, fresh produce, and household essentials to millions of customers. With a strong commitment to community development, sustainability, and innovative retail solutions, Shoprite has become a trusted brand in Tanzania’s fast‑growing consumer market. The Tanga store serves as a strategic hub for the northern coastal region, offering a diverse product range that meets the needs of both urban and rural shoppers. As part of its expansion strategy, Shoprite Tanzania continuously invests in modern store formats, digital integration, and employee development, creating a vibrant environment for career growth. This role contributes directly to the company’s mission of providing excellent customer experiences while driving operational efficiency and profitability.

Job Overview

The Store Operations Manager will lead all aspects of store performance in Tanga, overseeing daily operations, staff management, inventory control, visual merchandising, and customer service standards. Reporting to the Regional Operations Director, the manager will implement corporate policies, analyze sales data, and develop action plans to achieve revenue targets and cost‑control objectives. This position plays a pivotal role in ensuring that the store operates in compliance with health, safety, and regulatory requirements, while fostering a culture of teamwork, accountability, and continuous improvement. The role offers a unique opportunity to influence the retail landscape in Tanzania and to be part of a dynamic, forward‑thinking organization.

Key Responsibilities

• Lead and motivate a team of 30+ associates, including department supervisors, sales staff, and support personnel.
• Monitor and analyze key performance indicators (KPIs) such as sales per square meter, shrinkage, and labor productivity.
• Develop and execute weekly and monthly operational plans to meet sales, profit, and service goals.
• Ensure optimal inventory levels through accurate forecasting, stock replenishment, and loss prevention strategies.
• Maintain high standards of store presentation, visual merchandising, and cleanliness in line with brand guidelines.
• Handle customer escalations, resolve complaints, and implement initiatives to enhance the overall shopping experience.
• Coordinate with the supply chain team to manage deliveries, back‑room organization, and product assortment.
• Prepare and present performance reports to senior management, highlighting achievements and areas for improvement.
• Ensure compliance with all local labor laws, health and safety regulations, and corporate policies.
• Drive community engagement programs and promotional events to increase foot traffic and brand loyalty.

Required Skills

• Strong leadership and people‑management abilities with a focus on coaching and development.
• Excellent analytical skills for interpreting sales data and market trends.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal skills for stakeholder engagement.
• Problem‑solving mindset with the capacity to make data‑driven decisions quickly.
• Knowledge of inventory control, merchandising, and loss prevention techniques.
• Ability to work under pressure in a fast‑paced retail environment.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in supply chain or store management are advantageous.

Experience

Minimum of five years’ experience in retail operations, with at least two years in a supervisory or managerial role. Proven track record of achieving sales targets, managing budgets, and leading large teams is essential.

Salary

The competitive salary range for this position is 1,200,000 – 1,800,000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Employee discount on store merchandise.
• Transportation allowance for commuting.

Training

• Comprehensive onboarding program covering company culture, systems, and operational standards.
• Ongoing leadership development workshops and retail excellence courses.
• Access to e‑learning platforms for continuous skill enhancement.

Working Environment

The Tanga store offers a modern, well‑equipped retail environment with state‑of‑the‑art point‑of‑sale systems, back‑office technology, and a collaborative team culture. Employees benefit from a safe, inclusive workplace that encourages innovation and recognizes high performance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the Store Operations Manager role through the Shoprite Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

Equal Opportunity Statement

Shoprite Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation.