E‑Commerce Operations Manager Job Vacancy in Mbeya, Tanzania – Retail

Job Description

Position: E‑Commerce Operations Manager

Company: Shoprite Tanzania

Location: Mbeya, Tanzania

Experience: 5+ years in e‑commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

Shoprite Tanzania is a leading retail chain operating across the country, offering a wide range of groceries, fresh produce, and household goods. With a strong commitment to affordable pricing and customer satisfaction, Shoprite has become a household name in Tanzanian retail. The company’s strategic expansion into e‑commerce reflects its dedication to modernising the shopping experience, providing Tanzanian consumers with convenient online ordering, fast delivery, and click‑and‑collect services. As part of its growth strategy, Shoprite Tanzania is actively seeking talented professionals to join its dynamic team, creating vibrant career opportunities in Tanzania. This role contributes directly to the company’s vision of becoming the premier omnichannel retailer in the region, supporting the broader goal of enhancing employment in Tanzania and delivering exceptional value to customers.

Job Overview

The E‑Commerce Operations Manager will lead the end‑to‑end online retail operations for Shoprite Tanzania, overseeing order fulfilment, logistics coordination, inventory management, and digital platform optimisation. Reporting to the Head of Retail Operations, the manager will develop and implement strategies to increase online sales, improve delivery speed, and enhance customer satisfaction. This position offers a unique chance to shape the future of retail in Tanzania, working with cross‑functional teams and leveraging cutting‑edge technology to drive growth. For more information about Shoprite’s digital initiatives, visit Shoprite Tanzania Careers.

Key Responsibilities

• Develop and execute the e‑commerce operations strategy aligned with corporate goals.
• Manage daily order processing, ensuring accuracy, timeliness, and compliance with service level agreements.
• Coordinate with warehousing, logistics partners, and last‑mile delivery teams to optimise fulfilment routes.
• Monitor inventory levels, forecast demand, and implement replenishment plans to prevent stock‑outs.
• Analyse performance metrics, generate reports, and recommend improvements to increase conversion rates.
• Lead a team of supervisors, analysts, and support staff, providing coaching and performance feedback.
• Collaborate with IT, marketing, and customer service departments to enhance the online shopping experience.
• Ensure compliance with Tanzanian e‑commerce regulations, data protection standards, and health & safety policies.

Required Skills

• Strong leadership and people‑management abilities.
• Proficiency in e‑commerce platforms (e.g., Shopify, Magento) and ERP systems.
• Excellent analytical skills with a data‑driven decision‑making approach.
• Knowledge of logistics, supply chain, and last‑mile delivery optimisation.
• Effective communication and stakeholder management skills.
• Ability to work in a fast‑paced, results‑oriented environment.
• Fluency in English and Swahili.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, or a related discipline is required. Advanced certifications in project management, logistics, or digital commerce are considered an advantage.

Experience

Minimum of five years of experience managing e‑commerce operations, preferably within the retail sector. Demonstrated success in scaling online sales, improving fulfilment efficiency, and leading cross‑functional teams is essential.

Salary

The role offers a competitive salary ranging from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Employee discount on Shoprite stores and online purchases.
• Transportation allowance.
• Performance‑linked bonuses.

Training

• Comprehensive onboarding programme covering company culture, systems, and processes.
• Continuous professional development workshops on digital retail trends.
• Leadership development courses for managerial growth.
• Access to online learning platforms for skill enhancement.

Working Environment

Shoprite Tanzania provides a collaborative, inclusive, and innovative workplace where employees are encouraged to share ideas and drive change. The office in Mbeya features modern facilities, flexible working arrangements, and a supportive team culture that values diversity and work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Shoprite Tanzania Careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment without discrimination.