Head of E‑Commerce Operations Job Vacancy in Sumbawanga, Tanzania – Retail

Head of Operations
Sumbawanga
September 13, 2026
Full Time
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Job Description

Position: Head of E‑Commerce Operations

Company: Shoprite Tanzania

Location: Sumbawanga, Tanzania

Experience: 5+ years in e‑commerce management

Education: Bachelor’s degree in Business Administration, Marketing, or related field

Employment Type: Full-time

Industry: Retail

Department: E‑Commerce

Salary: SSP 2,500,000 – SSP 4,000,000 per month

Vacancies:1

Company Overview

Shoprite Tanzania is a leading retail chain operating across the country, offering a wide range of groceries, fresh produce, and household goods. With a strong commitment to customer satisfaction and community development, Shoprite has become a trusted name in Tanzanian retail. The company focuses on innovative shopping experiences, leveraging technology to enhance convenience and value for its customers. As part of its growth strategy, Shoprite is expanding its digital footprint, aiming to become the top online shopping destination in Tanzania. This expansion creates exciting Career Opportunities in Tanzania for professionals who are passionate about e‑commerce and retail transformation.

Job Overview

The Head of E‑Commerce Operations will lead the strategic planning, execution, and optimization of Shoprite’s online platform, ensuring seamless integration with physical stores and delivering an exceptional digital shopping experience. This role involves overseeing the end‑to‑end online sales process, from product catalog management to order fulfillment and customer service. The successful candidate will collaborate with cross‑functional teams, including marketing, logistics, IT, and finance, to drive growth and increase market share. For more information about Shoprite’s vision and values, visit the main website at https://tanzaniajobsearch.com/. This position is a key part of the company’s Hiring in Tanzania initiative, supporting the broader goal of creating sustainable Employment in Tanzania.

Key Responsibilities

  • Develop and implement the e‑commerce strategy aligned with overall business objectives.
  • Manage the online product catalog, pricing, promotions, and inventory synchronization.
  • Oversee order processing, payment gateways, and last‑mile delivery logistics.
  • Lead a multidisciplinary team of digital marketers, analysts, and customer support specialists.
  • Analyze performance metrics, generate insights, and optimize conversion rates.
  • Ensure compliance with Tanzanian e‑commerce regulations and data protection standards.
  • Collaborate with IT to enhance platform functionality and user experience.

Required Skills

  • Strong leadership and team‑building abilities.
  • Proven expertise in e‑commerce platforms (e.g., Shopify, Magento, or custom solutions).
  • Data‑driven decision‑making with advanced analytics skills.
  • Excellent communication and stakeholder management.
  • Knowledge of digital marketing channels and SEO best practices.
  • Ability to manage budgets and drive ROI.

Education

A Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related discipline is required. A Master’s degree or relevant certifications (e.g., PMP, Google Analytics) are considered an advantage.

Experience

Minimum of five years managing e‑commerce operations, preferably within the retail sector. Experience leading cross‑functional teams and delivering measurable growth in online sales is essential.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the package.

Benefits

  • Comprehensive health insurance for employee and dependents.
  • Retirement savings plan with company matching.
  • Paid annual leave and public holidays.
  • Employee discount on all Shoprite stores and online purchases.
  • Flexible working arrangements and remote work options.

Training

  • On‑boarding program covering company culture, systems, and processes.
  • Continuous professional development through workshops and certifications.
  • Leadership coaching and mentorship opportunities.
  • Access to industry conferences and e‑commerce webinars.

Working Environment

Shoprite offers a dynamic, inclusive, and collaborative workplace where innovation is encouraged. The Sumbawanga office provides modern facilities, high‑speed internet, and a supportive team culture that values diversity and employee well‑being.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment.