Freight Forwarding Operations Manager Job Vacancy in Dar es Salaam, Tanzania – Logistics & Supply Chain

Job Description

Position: Freight Forwarding Operations Manager

Company: DHL Global Forwarding Tanzania

Location: Dar es Salaam, Tanzania

Experience: 5-7 years in freight forwarding or logistics operations

Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management or related field

Employment Type: Full-time

Industry: Logistics & Supply Chain

Department: Operations

Salary: 2,500,000 – 3,500,000 TZS per month

Vacancies:1

Company Overview

DHL Global Forwarding Tanzania is a leading international logistics provider with a strong presence across East Africa. As part of the DHL Group, the company delivers end‑to‑end freight solutions, air and ocean cargo services, and customs expertise to a diverse client base. Operating from the bustling port city of Dar es Salaam, DHL Tanzania plays a pivotal role in facilitating trade, supporting import‑export activities, and driving economic growth in the region. The organization is renowned for its commitment to innovation, sustainability, and customer‑centric service, making it an attractive employer for professionals seeking dynamic career opportunities in Tanzania. With a focus on continuous improvement and digital transformation, DHL offers a collaborative environment where talent thrives and contributes to the broader vision of seamless global logistics.

Job Overview

The Freight Forwarding Operations Manager will lead the day‑to‑day operational activities of DHL’s freight forwarding division in Dar es Salaam. This role is responsible for ensuring efficient cargo handling, compliance with international trade regulations, and delivering superior service levels to clients. The manager will coordinate with internal teams, external partners, and government agencies to optimize the movement of goods across borders. As a key member of the Operations department, you will drive performance metrics, implement process enhancements, and mentor a team of logistics specialists. For more information about DHL’s career pathways, visit Tanzania Job Search.

Key Responsibilities

• Oversee end‑to‑end freight forwarding operations, including air, sea, and road shipments.
• Ensure compliance with customs regulations, import/export documentation, and international trade laws.
• Develop and monitor key performance indicators (KPIs) such as on‑time delivery, cost efficiency, and customer satisfaction.
• Lead, coach, and evaluate a team of freight coordinators, customs brokers, and warehouse staff.
• Collaborate with sales and customer service teams to align operational capacity with market demand.
• Identify and implement process improvements using Lean and Six Sigma methodologies.
• Manage relationships with carriers, agents, and local authorities to secure competitive rates and reliable service.
• Prepare operational reports and present insights to senior management.
• Ensure health, safety, and security standards are upheld across all handling facilities.

Required Skills

• Strong knowledge of freight forwarding, customs clearance, and international logistics.
• Excellent leadership and people‑management abilities.
• Analytical mindset with proficiency in data‑driven decision making.
• Effective communication and negotiation skills.
• Proficiency in logistics software (e.g., SAP TM, CargoWise) and Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Problem‑solving orientation with a focus on continuous improvement.

Education

A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, International Trade, or a related discipline is required. Professional certifications such as Certified International Freight Forwarder (CIFF) or Lean Six Sigma are advantageous.

Experience

Applicants must have 5‑7 years of progressive experience in freight forwarding or logistics operations, with at least 2 years in a supervisory or managerial capacity. Experience in the East African market and familiarity with Tanzanian customs procedures are highly valued.

Salary

The position offers a competitive salary range of 2,500,000 to 3,500,000 Tanzanian Shillings (TZS) per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee assistance program.
• Access to DHL’s global employee discount schemes.

Training

• Onboarding program covering DHL systems, compliance, and safety protocols.
• Continuous training in advanced logistics technologies and industry best practices.
• Leadership development workshops and mentorship opportunities.

Working Environment

DHL Global Forwarding Tanzania provides a modern, safety‑focused workplace located near the Dar es Salaam port and airport facilities. The environment encourages teamwork, innovation, and a strong service orientation. Employees benefit from state‑of‑the‑art technology platforms, collaborative spaces, and a culture that values diversity and inclusion.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the DHL Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Global Forwarding Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.