E-commerce Operations Manager Job Vacancy in Dar es Salaam, Tanzania – E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Jumia Tanzania

Location: Dar es Salaam, Tanzania

Experience: 3-5 years in e‑commerce, logistics or operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: E-commerce

Department: Operations

Salary: SSP 1,500,000 – SSP 2,500,000 per month

Vacancies:1

Company Overview

Jumia Tanzania is a leading online marketplace that connects millions of customers with a wide range of products, from electronics to fashion and home goods. As part of the Jumia Group, the company leverages cutting‑edge technology, data‑driven insights, and a robust logistics network to deliver seamless shopping experiences across Africa. With a strong commitment to innovation, sustainability, and customer satisfaction, Jumia Tanzania continues to expand its footprint, creating numerous Tanzania Jobs and fostering career growth for local talent. The company’s dynamic culture encourages creativity, collaboration, and continuous learning, making it an attractive destination for professionals seeking impactful roles in the fast‑growing e‑commerce sector.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end operational strategy for Jumia’s marketplace in Tanzania, ensuring efficient order fulfillment, inventory management, and delivery performance. Reporting to the Head of Operations, you will collaborate with cross‑functional teams—including technology, marketing, and customer service—to optimize processes, reduce costs, and enhance the overall customer journey. This role is pivotal in scaling Jumia’s operations to meet increasing demand while maintaining high standards of service quality. For more information about Jumia’s mission and values, visit https://tanzaniajobsearch.com/. This position offers a unique opportunity to shape the future of online retail in Tanzania and contribute to the country’s digital economy.

Key Responsibilities

• Develop and implement operational policies and SOPs to streamline order processing, warehousing, and last‑mile delivery.
• Monitor key performance indicators (KPIs) such as order accuracy, delivery time, and customer satisfaction, and drive continuous improvement initiatives.
• Lead a team of warehouse supervisors, logistics coordinators, and fulfillment specialists, providing coaching, performance feedback, and career development.
• Collaborate with the technology team to integrate automation tools, inventory management systems, and data analytics platforms.
• Manage relationships with third‑party logistics providers, negotiate service level agreements, and ensure compliance with local regulations.
• Oversee inventory forecasting, stock replenishment, and returns management to minimize stockouts and excess inventory.
• Coordinate with the marketing department to align promotional campaigns with operational capacity.
• Prepare regular operational reports for senior leadership, highlighting trends, risks, and opportunities.
• Ensure health, safety, and security standards are upheld across all operational facilities.

Required Skills

• Strong analytical and problem‑solving abilities with a data‑driven mindset.
• Excellent leadership and people‑management skills, capable of motivating diverse teams.
• Proficiency in e‑commerce platforms, ERP systems, and logistics software.
• Effective communication and stakeholder management across multiple departments.
• Ability to work in a fast‑paced, results‑oriented environment.
• Negotiation skills for vendor and partner contracts.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related discipline is required. Candidates with additional certifications in Project Management, Lean Six Sigma, or e‑commerce operations will be given preference.

Experience

Applicants should have 3–5 years of proven experience in e‑commerce operations, logistics, or supply chain management, preferably within a high‑growth online marketplace or retail environment. Experience managing cross‑functional teams and leading process‑improvement projects is essential.

Salary

The compensation package ranges from SSP 1,500,000 to SSP 2,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health insurance coverage.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee discount on Jumia marketplace purchases.
• Transportation allowance or company‑provided vehicle for field operations.

Training

• Onboarding program covering Jumia’s systems, culture, and operational standards.
• Continuous training in data analytics, process optimization, and leadership.
• Access to online learning platforms and industry conferences.

Working Environment

Jumia Tanzania offers a modern, collaborative workspace in the heart of Dar es Salaam, equipped with the latest technology and tools. The company promotes a flexible work culture, encouraging innovation and work‑life balance. Employees benefit from a supportive team atmosphere, regular team‑building activities, and open communication channels with senior leadership.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Jumia Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.