After Sales Service Manager Job Vacancy in Arusha, Tanzania – Automotive

Job Description

Position:After Sales Service Manager

Company:Toyota Tanzania

Location:Arusha, Tanzania

Experience:5+ years in automotive after-sales service management

Education:Bachelor’s degree in Mechanical Engineering or Business Administration

Employment Type:Full-time

Industry:Automotive

Department:After Sales Services

Salary:2,500,000 – 4,000,000 SSP per month

Vacancies:1

Company Overview

Toyota Tanzania is a leading automotive manufacturer and distributor in East Africa, renowned for delivering high‑quality vehicles, parts, and services. With a strong commitment to innovation, sustainability, and customer satisfaction, Toyota Tanzania operates state‑of‑the‑art service centers across the country, including a flagship facility in Arusha. The company’s robust network supports a growing market of private owners, corporate fleets, and government agencies. As part of Toyota’s global legacy, the Tanzanian branch emphasizes continuous improvement, local talent development, and community engagement, making it an attractive employer for professionals seeking dynamic career growth.

Our presence in Arusha positions us at the heart of a vibrant economic hub, providing strategic access to the northern regions of Tanzania and neighboring countries. The company’s dedication to excellence has earned it a reputation as a top employer, offering competitive compensation, comprehensive benefits, and a culture that values teamwork, integrity, and innovation. Join us to be part of a forward‑thinking organization that drives the future of mobility in Tanzania.

Job Overview

The After Sales Service Manager will lead Toyota Tanzania’s after‑sales operations in Arusha, ensuring the delivery of exceptional service experiences to our customers. This role is pivotal in maintaining vehicle performance, customer loyalty, and brand reputation. The manager will oversee service technicians, parts inventory, warranty claims, and customer relations, while implementing best practices aligned with Toyota’s global standards. This position offers a unique opportunity to shape service excellence, drive operational efficiency, and contribute to the growth of the automotive sector in Tanzania.

As part of our commitment to hiring in Tanzania, this role supports the broader mission of creating sustainable employment opportunities and fostering local expertise in advanced automotive technologies. The successful candidate will collaborate closely with sales, marketing, and engineering teams to ensure seamless integration of after‑sales initiatives with overall business objectives.

Key Responsibilities

• Lead and mentor a team of service technicians, advisors, and parts specialists to achieve high service quality and customer satisfaction.
• Develop and implement service processes that align with Toyota’s global standards and local regulatory requirements.
• Manage parts inventory, ensuring optimal stock levels, timely procurement, and cost‑effective utilization.
• Oversee warranty claim processing, ensuring compliance with manufacturer guidelines and accurate documentation.
• Analyze service performance metrics, identify improvement areas, and implement corrective actions to enhance efficiency.
• Coordinate with the sales department to support vehicle deliveries, post‑sale follow‑ups, and customer feedback loops.
• Drive continuous training programs for service staff on new vehicle technologies, diagnostic tools, and customer service excellence.
• Maintain strong relationships with customers, addressing concerns promptly and fostering long‑term loyalty.
• Prepare regular reports for senior management on service revenue, productivity, and customer satisfaction indices.
• Ensure health, safety, and environmental compliance within the service center.

Required Skills

• Strong leadership and people‑management abilities with a focus on coaching and development.
• In‑depth knowledge of automotive service operations, diagnostics, and parts management.
• Excellent analytical skills to interpret service data and drive performance improvements.
• Proficiency in using service management software and Microsoft Office Suite.
• Exceptional communication and interpersonal skills for effective customer interaction.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines.
• Commitment to Toyota’s quality standards and continuous improvement philosophy.

Education

A Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Administration, or a related field is required. Professional certifications in automotive service management (e.g., ASE, Toyota Service Excellence) are highly desirable.

Experience

Minimum of five (5) years of progressive experience in automotive after‑sales service, with at least two (2) years in a supervisory or managerial role. Experience within a multinational automotive brand is preferred.

Salary

The compensation package ranges from 2,500,000 to 4,000,000 Tanzanian Shillings (SSP) per month, commensurate with experience and qualifications. The package includes performance‑based incentives and allowances.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Paid annual and sick leave.
• Company vehicle allowance.
• Employee discount on Toyota vehicles and parts.
• Professional development and certification support.

Training

• Comprehensive onboarding program covering Toyota’s service standards and systems.
• Ongoing technical training on new vehicle models and diagnostic equipment.
• Leadership development workshops and mentorship opportunities.
• Access to Toyota’s global e‑learning platform for continuous skill enhancement.

Working Environment

The role is based in a modern, fully equipped service facility in Arusha, featuring advanced diagnostic tools, a well‑organized parts warehouse, and a collaborative workspace. Toyota Tanzania promotes a safe, inclusive, and innovative environment where employees are encouraged to share ideas and drive excellence.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews. For more information about our company and career opportunities, please visit https://tanzaniajobsearch.com/.

Equal Opportunity Statement

Toyota Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, age, disability, race, religion, or sexual orientation. Our hiring practices reflect our dedication to fairness and merit‑based selection.