E‑Commerce Operations Lead Job Vacancy in Tanga, Tanzania – Retail & E‑Commerce

Job Description

Position: E‑Commerce Operations Lead

Company: Shoprite Tanzania

Location: Tanga, Tanzania

Experience: 5+ years in e‑commerce operations management

Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Retail & E‑Commerce

Department: Operations

Salary: SSP 2,500,000 – SSP 4,000,000 per annum

Vacancies:1

Company Overview

Shoprite Tanzania is a leading retail giant operating a network of hypermarkets, supermarkets and convenience stores across the country. Established in 1995, the company has grown to become a cornerstone of the Tanzanian consumer market, offering a wide range of groceries, fresh produce, electronics and household goods. With a strong commitment to quality, affordability and community development, Shoprite Tanzania supports local farmers, suppliers and entrepreneurs, creating sustainable employment opportunities. The Tanga store, opened in 2018, serves as a strategic hub for the northern region, attracting thousands of shoppers daily and contributing significantly to the local economy. As part of its digital transformation agenda, Shoprite Tanzania is expanding its online platform to provide seamless shopping experiences, making it a prime destination for Tanzania Jobs seekers interested in innovative retail careers.

Job Overview

The E‑Commerce Operations Lead will spearhead the end‑to‑end management of Shoprite Tanzania’s online sales channel, ensuring efficient order processing, inventory coordination, logistics integration and customer satisfaction. Reporting to the Head of Digital Retail, the role combines strategic planning with hands‑on execution, driving growth in the highly competitive e‑commerce landscape. This position offers a unique opportunity to shape the future of retail in Tanzania, aligning with the company’s vision of omnichannel excellence. Candidates will work closely with IT, marketing, supply chain and finance teams to deliver a friction‑less digital shopping journey, reinforcing Shoprite’s reputation as a market leader. The role is central to the company’s Hiring in Tanzania initiative, targeting top talent to accelerate digital adoption.

Key Responsibilities

• Develop and implement operational strategies for the e‑commerce platform, optimizing order fulfilment cycles and delivery performance.
• Coordinate with warehouse and logistics partners to ensure accurate inventory levels, timely dispatch and last‑mile delivery efficiency.
• Monitor key performance indicators (KPIs) such as order accuracy, delivery time, return rates and customer satisfaction, providing actionable insights to senior management.
• Lead cross‑functional projects to integrate new technologies, payment gateways and third‑party marketplaces.
• Manage a team of operations supervisors, analysts and customer service representatives, fostering a culture of continuous improvement.
• Oversee compliance with regulatory standards, data protection policies and consumer rights legislation.
• Collaborate with marketing to align promotional campaigns with operational capacity, ensuring seamless execution.
• Prepare regular reports on sales performance, operational costs and process efficiencies for executive review.

Required Skills

• Strong analytical and problem‑solving abilities with a data‑driven mindset.
• Proven leadership experience in e‑commerce or retail operations.
• Excellent communication and stakeholder management skills.
• Proficiency in ERP and e‑commerce platforms (e.g., SAP, Magento, Shopify).
• Knowledge of logistics, supply chain management and last‑mile delivery solutions.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Fluency in English and Swahili.

Education

A Bachelor’s degree in Business Administration, Supply Chain Management, Information Systems or a related discipline is required. Professional certifications such as PMP, CSCP or relevant e‑commerce qualifications are advantageous.

Experience

Minimum of five (5) years of progressive experience in e‑commerce operations, retail logistics or a similar field, with at least two (2) years in a supervisory or lead role. Demonstrated success in scaling online sales and improving operational efficiency is essential.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per annum, commensurate with experience and qualifications. The package includes performance‑based bonuses and other incentives.

Benefits

• Comprehensive health insurance covering employee and dependents.
• Retirement savings plan with company matching contributions.
• Paid annual leave, sick leave and public holidays.
• Employee discount across all Shoprite stores and online platform.
• Transportation allowance for commuting to the Tanga office.
• Access to wellness programs and employee assistance services.

Training

• On‑boarding program covering company culture, systems and processes.
• Continuous professional development workshops in digital retail, data analytics and leadership.
• Opportunities to attend industry conferences and certifications.

Working Environment

The role is based in the modern Shoprite Tanga headquarters, featuring open‑plan workspaces, collaborative meeting rooms and state‑of‑the‑art technology. Employees enjoy a dynamic, inclusive atmosphere that encourages innovation and teamwork. The company promotes work‑life balance through flexible scheduling and remote work options where feasible.

Application Process

Interested candidates should submit their application through the official portal at https://tanzaniajobsearch.com/. The application must include an updated CV, a cover letter outlining relevant experience and a brief statement on why you are passionate about e‑commerce in Tanzania. Shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Shoprite Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability or sexual orientation. All qualified applicants will receive consideration for employment.