Tourism Office & Visitors Relations Officer Jobs in Tanzania

Company: Visit Usambara Mountains
Job Title: Tourism Office & Visitors Relations Officer
Location: Lushoto – Usambara Mountains
Industry: Tourism / Hospitality / Travel / Customer Service
Job Type: Full-Time
Job Category: Logistics & Transportation / Tourism Jobs in Tanzania
Salary: Competitive Salary (Based on Qualifications, Experience, and Expected Salary Discussion)
Application Deadline: 6 January 2027

Job Overview

Visit Usambara Mountains is seeking a friendly, organised, and customer-focused Tourism Office & Visitors Relations Officer to join its growing tourism team in Lushoto, Usambara Mountains. This role is ideal for candidates passionate about tourism, travel coordination, hospitality management, visitor relations, customer service, adventure tourism, destination marketing, and tour operations.

The successful candidate will welcome visitors, coordinate bookings, manage guest experiences, support tourism marketing, and help develop engaging travel itineraries and adventure packages. Professionals interested in tourism jobs in Tanzania, travel consultant jobs, hospitality jobs, visitor relations careers, tour guide coordination, customer care jobs, travel office jobs, logistics jobs, tourism marketing, and eco-tourism careers are encouraged to apply.

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Key Job Responsibilities (JD)

The Tourism Office & Visitors Relations Officer will play an important role in ensuring smooth visitor experiences and tourism operations.

Visitor Reception & Customer Service

• Welcome and assist visitors at the tourism office
• Handle walk-in, phone, WhatsApp, email, and online tour inquiries
• Deliver excellent customer service and visitor support
• Explain tourism packages, travel experiences, and safety guidelines
• Ensure visitors enjoy a positive and memorable tourism experience

Tour Coordination & Booking Management

• Register guests and coordinate tour bookings and reservations
• Assign tour guides and manage daily tour schedules
• Coordinate transportation, accommodation, meals, and travel logistics
• Support seamless communication between guides and visitors
• Ensure all bookings are accurately documented and managed

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Marketing & Tourism Promotion

• Assist in tourism marketing and promotional campaigns
• Promote travel packages through social media and WhatsApp platforms
• Help create exciting tour itineraries, eco-tourism experiences, and adventure packages
• Collect visitor feedback, testimonials, and satisfaction reports
• Support the development of new tourism and adventure products

Administration & Reporting

• Maintain visitor records and daily operational reports
• Update booking information and guest records
• Support office administration and tourism documentation
• Monitor customer feedback to improve tourism services

Education Requirements

Applicants should possess:

• A Diploma or Bachelor Degree in Tourism, Hospitality, Travel Management, Business Administration, or a related field
• Additional certifications in tourism management, hospitality, customer care, travel operations, or digital marketing are advantageous
• Training in customer service or tourism operations is beneficial

Experience Requirements

To qualify for this role, candidates should ideally have:

• Previous experience in tourism, hospitality, travel coordination, customer service, hotel operations, or visitor relations (preferred but not always mandatory)
• Good understanding of tour operations and guest relations
• Experience using WhatsApp, email, MS Word, and Microsoft Excel
• Basic social media and online promotion experience is an advantage
• Knowledge of the Lushoto / Usambara Mountains area is beneficial

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Required Skills and Competencies

The ideal candidate should demonstrate:

• Strong communication skills in English and Kiswahili
• Excellent customer service and interpersonal skills
• Good organisational and multitasking abilities
• Friendly and welcoming personality
• Strong problem-solving and coordination skills
• Basic computer literacy and administrative skills
• Ability to work weekends and holidays
• Passion for tourism, hospitality, travel experiences, and visitor engagement

Training and Career Development

Employees may benefit from:

• Hands-on experience in the tourism and hospitality industry
• Training in travel coordination, visitor management, tourism marketing, and customer engagement
• Exposure to eco-tourism, adventure tourism, and destination management
• Career growth opportunities in travel operations, hospitality, tour management, and tourism marketing

Salary and Benefits

The employer offers a competitive salary package, with salary expectations discussed during the recruitment process. Additional benefits may include:

• Career growth opportunities in tourism
• Practical experience in adventure and eco-tourism
• Professional skills development
• Dynamic and scenic working environment
• Exposure to international and local tourism markets

Application Process

Interested applicants should submit the following documents to info@africajobsearch.com

• Application Letter (including expected salary)
• Updated CV / Resume
• Passport-size Photograph
• Copies of Academic and Professional Certificates

Email Subject Line: Tourism Office & Visitors Relations Officer Application

Deadline for Submission: 6 January 2027

Only shortlisted candidates will be contacted for the next stage of recruitment.