E-commerce Operations Manager Job Vacancy in Dar es Salaam, Tanzania – Retail

Job Description

Position: E-commerce Operations Manager

Company: Jumia Tanzania

Location: Dar es Salaam, Tanzania

Experience: 5+ years of management experience in e-commerce or logistics

Education: Bachelor’s Degree in Business Administration, Logistics, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Vacancies: 1

Company Overview

Jumia is the leading e-commerce platform in Africa, dedicated to transforming the retail landscape through technology and logistics excellence. As a major player in the digital economy, we connect millions of consumers with thousands of sellers across the continent. Our mission is to empower small and medium-sized enterprises by providing them with access to a vast digital marketplace, ensuring seamless delivery and customer satisfaction. We are constantly seeking talented individuals to join our growing team and drive innovation in the digital marketplace. If you are looking for career opportunities in Tanzania, Jumia offers a dynamic and fast-paced environment where your contributions directly impact the lives of millions of users across the region.

Job Overview

We are seeking a highly motivated and strategic E-commerce Operations Manager to oversee our end-to-end fulfillment and delivery processes in Dar es Salaam. This role is critical to ensuring that our customers receive their orders accurately and on time, maintaining the high standards expected of a leading digital marketplace. You will be responsible for managing warehouse activities, coordinating with last-mile delivery teams, and optimizing supply chain workflows to reduce costs and improve efficiency. This is a pivotal role for anyone seeking employment in Tanzania within the rapidly expanding digital retail sector. For more information on various roles, visit tanzaniajobsearch.com.

Key Responsibilities

• Optimize warehouse management systems to ensure real-time inventory accuracy and efficient picking/packing processes.
• Coordinate with third-party logistics providers and internal delivery teams to ensure timely last-mile delivery.
• Monitor key performance indicators (KPIs) related to order fulfillment, delivery times, and return rates.
• Implement cost-saving measures across the supply chain without compromising service quality.
• Manage and mentor a diverse team of warehouse and logistics staff to achieve operational excellence.
• Collaborate with the procurement and sales departments to align inventory levels with seasonal demand.

Required Skills

• Advanced proficiency in logistics management software and ERP systems.
• Strong analytical skills with the ability to interpret complex data sets for operational decision-making.
• Exceptional leadership and team management capabilities.
• In-depth knowledge of e-commerce fulfillment models and last-mile delivery optimization.
• Excellent communication and problem-solving skills in a high-pressure environment.

Education

A minimum of a Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is required. Professional certifications in Six Sigma or Lean Management are highly advantageous for this position.

Experience

Candidates must possess at least five years of experience in operations management, specifically within the e-commerce, retail, or large-scale logistics sectors. Proven experience in managing large teams and complex supply chain networks is essential for success in this role. We are looking for professionals who understand the nuances of the Tanzanian market and can navigate local logistical challenges effectively.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health insurance coverage for you and your dependents.
• Performance-based annual bonuses.
• Opportunities for international career progression within the Jumia Group.
• Paid time off and wellness programs.

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Training

• Continuous professional development programs in digital logistics.
• Leadership and management training workshops.
• Advanced software training for warehouse and inventory management.

Working Environment

The working environment is fast-paced, technology-driven, and highly collaborative. You will spend time both in a professional office setting and on the warehouse floor to ensure operational standards are met. We value agility, data-driven decision-making, and a customer-centric mindset. This role offers a unique opportunity to be at the forefront of the digital revolution in East Africa.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documentation is accurate and reflects your professional achievements. For more career opportunities in Tanzania, please keep an eye on our updates. You can also find similar roles via nigeriajobsearch.com.

Equal Opportunity Statement

Jumia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or disability status.