Receptionist Job Vacancy at Ramada Resort by Wyndham Dar es Salaam

Job Overview

Ramada Resort by Wyndham Dar es Salaam is seeking a professional, customer-focused, and well-presented Receptionist to join its Front Office team in Dar es Salaam, Tanzania. This opportunity is ideal for individuals searching for a receptionist job in Tanzania, hotel front desk jobs, hospitality careers, guest service roles, customer service jobs in hotels, or front office executive opportunities in East Africa.

The selected candidate will be responsible for delivering excellent guest experiences, managing front desk operations, and ensuring smooth guest check-in and check-out processes according to hotel brand standards.

Receptionist Job at Ramada Resort by Wyndham Tanzania

Company Overview

Ramada Resort by Wyndham Dar Es Salaam is a reputable hospitality and beachfront resort offering premium accommodation, guest services, and tourism experiences in Dar es Salaam, Tanzania. The hotel is committed to exceptional customer service, quality hospitality, and international hotel standards.

Job Details

Company: Ramada Resort 
Position: Receptionist
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Industry: Hospitality / Hotel Management / Customer Service

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Job Purpose

The Receptionist will serve as the first point of contact for hotel guests, ensuring professional guest relations and efficient front office operations. The role requires excellent communication skills, hospitality experience, customer support expertise, reservation handling, and front desk coordination.

This role is suitable for professionals seeking hotel receptionist jobs, front office assistant careers, guest relations opportunities, hospitality management jobs, customer support roles, or tourism industry careers in Tanzania.

Key Responsibilities

Guest Reception & Front Desk Operations

The Receptionist will:

• Welcome and assist hotel guests professionally
• Manage guest check-in and check-out procedures efficiently
• Handle reservations, room bookings, and cancellations
• Respond to guest inquiries and provide hotel information

Customer Service & Guest Experience

Responsibilities include:

• Resolve guest complaints professionally and promptly
• Deliver high-quality customer service to improve guest satisfaction
• Maintain positive guest relations and communication
• Promote hotel amenities and premium room upgrades

Administrative & Billing Support

The selected candidate will:

• Process guest payments and maintain billing records
• Manage front desk emails and telephone inquiries
• Prepare daily arrival and departure reports
• Update and maintain guest records in the PMS system

Coordination & Compliance

Additional responsibilities include:

• Coordinate with housekeeping and hotel departments
• Ensure reception area cleanliness and organization
• Follow hotel operational procedures and brand standards
• Maintain confidentiality of guest information

Candidates interested in hotel customer service jobs, front office careers, hospitality assistant positions, tourism customer support jobs, or hotel operations opportunities in Tanzania may find this role highly suitable.

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Educational Requirements

Applicants should possess:

• Diploma or Certificate in Hospitality, Hotel Management, Tourism, Customer Service, or a related field

Additional training in:

• Front Office Operations
• Guest Relations Management
• Hospitality Communication
• Hotel Reservation Systems
• Customer Experience Management

will be considered an added advantage.

Experience Requirements

Candidates should have:

• 1–2 years of experience in hotel front office or receptionist roles
• Experience working in a 4-star or international hotel environment preferred
• Knowledge of Opera PMS or related property management systems is an advantage
• Strong understanding of guest handling and hospitality service delivery

Applicants with experience in front desk operations, hotel administration, reservations management, guest communication, or tourism customer support are encouraged to apply.

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Required Skills & Competencies

The ideal candidate should demonstrate:

• Excellent communication skills in English and Swahili
• Strong customer service and interpersonal abilities
• Professional appearance and positive attitude
• Ability to work shifts, weekends, and public holidays
• Strong problem-solving and organizational skills
• Attention to detail and administrative accuracy
• Ability to work effectively in a fast-paced hospitality environment

Candidates seeking hotel receptionist careers, guest relations jobs, customer service roles in hotels, front office management opportunities, or hospitality support careers in Tanzania may find this position suitable.

Salary & Benefits

Salary: Competitive (Based on experience, qualifications, and hotel policy)

Potential benefits may include:

• Attractive monthly salary package
• Career growth opportunities in hospitality
• Staff training and hotel operations development
• Exposure to international hospitality standards
• Supportive and professional work environment

Training & Development

The selected candidate may receive:

• Guest service and hospitality excellence training
• Front office and reservation management workshops
• Opera PMS system orientation and development
• Customer communication and complaint resolution training
• Hotel brand standards and compliance coaching

Work Environment

This role offers a professional and guest-oriented hotel hospitality environment, requiring strong interpersonal skills, teamwork, professionalism, and commitment to delivering excellent guest experiences.

How to Apply

Candidates with the required Diploma or Certificate qualification and 1–2 years of hospitality experience are encouraged to apply for this Receptionist vacancy at Ramada Resort by Wyndham Dar es Salaam.

This opportunity is ideal for professionals seeking a receptionist job in Tanzania, hotel front office role, guest service career, hospitality industry opportunity, or customer service position in East Africa.