System Analyst Job at CRDB Bank Tanzania

Company: CRDB Bank
Location: Tanzania (Dar Es Salaam)
Job Type: Full-Time
Industry: Banking, Insurance, IT & Software, Enterprise Systems
Department: ICT – CRDB Insurance
Reporting To: Manager ICT
Vacancies: 11
Application Deadline: 25th Dec 2026

CRDB Bank is hiring a System Analyst to join its ICT team within the insurance division in Dar Es Salaam, Tanzania. This is an excellent opportunity for professionals with experience in system analysis, software development, enterprise applications, ERP systems, SQL, API integration, insurance technology, business analysis, and digital transformation.

Candidates looking for IT jobs in Tanzania, software engineering jobs, system analyst jobs, banking technology jobs, enterprise system support roles, ERP analyst jobs, ICT vacancies, financial technology careers, application support jobs, and insurance software opportunities can find this position highly rewarding.

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Job Purpose

The System Analyst will be responsible for analyzing business requirements, supporting enterprise applications, implementing system improvements, and ensuring smooth operations of insurance systems and digital platforms.

The role acts as a bridge between business stakeholders, vendors, and ICT teams to ensure technology solutions meet business goals, operational efficiency, compliance requirements, and performance expectations.

The successful candidate will contribute to application support, software enhancement, systems integration, quality assurance, business process automation, digital systems management, and IT operational stability.

Key Job Responsibilities (JD)

The System Analyst will perform the following responsibilities:

Business Requirements Analysis

• Gather and analyze business requirements from underwriting, claims, operations, finance, and management teams.
• Prepare detailed Business Requirement Documents (BRDs).
• Create process flows, user stories, and functional specifications.
• Conduct gap analysis and recommend practical business solutions.

Enterprise System Support

• Support enterprise applications including:
  • Core insurance systems
  • ERP platforms
  • Finance systems
  • Digital portals
  • Mobile applications
• Ensure stable system performance and operational continuity.

Software Development & Enhancements

• Implement small system developments and configurations.
• Support workflow automation and reporting improvements.
• Assist with customization of insurance and enterprise systems.

API & System Integrations

• Support REST and SOAP API integrations between:
  • Core systems
  • Finance systems
  • Third-party partners
  • Customer portals
  • Mobile applications
• Troubleshoot interface and integration-related issues.

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Testing & Quality Assurance

• Develop and execute:
  • Functional testing
  • Regression testing
  • Integration testing
  • User Acceptance Testing (UAT)
• Log and monitor defects before system releases.
• Ensure compliance with quality standards.

System Monitoring & Support

• Provide second-level technical support.
• Troubleshoot recurring operational incidents.
• Recommend permanent corrective solutions.
• Monitor system performance and optimization.

Documentation & Change Management

• Maintain proper system documentation.
• Follow software change management procedures.
• Support release planning and deployment tracking.

Education Requirements

To qualify for this position, applicants should possess:

• Bachelor’s Degree in:
  • Information Technology (IT)
  • Computer Science
  • Software Engineering
  • Insurance Technology
  • Or related fields

Professional certifications in Business Analysis, SQL, ERP Systems, Agile, SDLC, Insurance Systems, or API Development will be considered an added advantage.

Experience Requirements

Applicants should have:

• 2–5 years of professional experience in:
  • System Analysis
  • Application Support
  • Enterprise System Implementation
  • Software Development
  • ERP Platforms
  • Business Systems Integration

Previous experience within insurance, banking, or financial services environments will be an added advantage.

Required Skills & Competencies

Ideal candidates should demonstrate:

• Strong business analysis skills
• Experience with SQL and database querying
• Knowledge of Software Development Life Cycle (SDLC)
• Understanding of change management and release management
• Experience with API integrations (REST/SOAP)
• Strong troubleshooting and problem-solving ability
• Stakeholder management and communication skills
• Technical documentation expertise
• Analytical thinking and attention to detail
• Knowledge of underwriting, claims, reinsurance, and finance systems is beneficial

Salary and Benefits

CRDB Bank has not officially disclosed the salary package for this role. However, based on similar System Analyst jobs in Tanzania’s banking and insurance sector, candidates may expect:

• Competitive monthly salary
• Health and medical benefits
• Professional development opportunities
• ICT and technical training programs
• Career growth opportunities
• Exposure to enterprise insurance technologies
• Performance-based incentives (where applicable)

Training & Career Development

Selected candidates may receive training in:

• Enterprise Application Management
• Insurance Technology Platforms
• ERP & Financial Systems
• API Integration Technologies
• Change Management Procedures
• Digital Transformation Systems
• User Acceptance Testing (UAT)
• Software Quality Assurance

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Why Join CRDB Bank?

Working at CRDB Bank provides professionals an opportunity to contribute to digital innovation in the financial and insurance sector. The bank promotes workplace inclusion, sustainability, ESG practices, innovation, digital transformation, and career development, making it an ideal workplace for ambitious ICT professionals.

Women and persons with disabilities are encouraged to apply.

Method of Application

Interested applicants should submit their CV and job application through the official company website before the application deadline.

Closing Date: 25th Dec 2026