Field Service Engineer Job Vacancy in Dodoma, Tanzania – Manufacturing

Job Description

Position: Field Service Engineer

Company: Caterpillar Tanzania

Location: Dodoma, Tanzania

Experience: 5+ years

Education: Bachelor’s degree in Mechanical Engineering or related field

Employment Type: Full-time

Industry: Manufacturing

Department: Service & Maintenance

Salary: SSP 2,500,000 – 4,000,000 per month

Vacancies:1

Company Overview

Caterpillar Tanzania is a leading provider of heavy equipment, engines, and power solutions across East Africa. With a strong commitment to innovation, safety, and sustainability, Caterpillar supports a wide range of industries including construction, mining, agriculture, and energy. As part of a global network, the company brings world‑class technology and expertise to Tanzania, creating career opportunities that contribute to the nation’s economic growth. Join a dynamic team that values professional development, diversity, and community impact while delivering top‑tier products and services to customers throughout Tanzania.

Job Overview

The Field Service Engineer will be responsible for delivering on‑site technical support, maintenance, and repair services for Caterpillar’s heavy equipment fleet in the Central Zone. This role ensures equipment uptime, customer satisfaction, and adherence to safety standards. You will work closely with customers, sales teams, and internal specialists to diagnose issues, perform corrective actions, and provide training on equipment operation. For more information about our company culture and values, visit our career portal. This position offers a unique chance to contribute to Tanzania Jobs and expand your expertise in a fast‑growing market.

Key Responsibilities

• Perform preventive maintenance, diagnostics, and repairs on Caterpillar machinery at customer sites.
• Interpret technical manuals, schematics, and service bulletins to resolve complex equipment issues.
• Provide on‑site training and technical guidance to operators and maintenance personnel.
• Document service activities, parts usage, and labor hours accurately in the company’s service management system.
• Collaborate with sales and parts departments to identify upsell opportunities and ensure timely parts availability.
• Maintain compliance with safety regulations, company policies, and environmental standards.
• Travel across the Central Zone, including remote locations, to meet service commitments.

Required Skills

• Strong mechanical and hydraulic troubleshooting abilities.
• Proficiency with diagnostic tools, electronic control systems, and computer‑based service software.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple service calls efficiently.
• Strong organizational skills and attention to detail.
• Valid Tanzanian driver’s license and willingness to travel extensively.

Education

A Bachelor’s degree in Mechanical Engineering, Mechatronics, or a related technical discipline is required. Relevant certifications such as Caterpillar Service Technician Certification or equivalent are highly desirable.

Experience

Minimum of five years of hands‑on experience servicing heavy equipment, preferably in the construction, mining, or agricultural sectors. Prior experience with Caterpillar products is a strong advantage.

Salary

The compensation package ranges from SSP 2,500,000 to SSP 4,000,000 per month, commensurate with experience and qualifications. Performance‑based incentives and allowances for travel and accommodation are included.

Benefits

• Comprehensive health insurance for employee and dependents.
• Retirement savings plan.
• Paid annual leave and sick leave.
• Company‑provided mobile phone and laptop.
• Fuel and vehicle maintenance allowances.
• Employee assistance program.

Training

• Initial onboarding program covering Caterpillar’s safety culture and service standards.
• Continuous technical training on new equipment models and diagnostic technologies.
• Leadership development workshops for career progression.

Working Environment

The role involves a blend of office‑based planning and field‑based service activities. Engineers work in diverse settings, from modern workshops in Dodoma to remote construction sites, always adhering to strict safety protocols. The company fosters a collaborative environment where knowledge sharing and teamwork are encouraged.

Application Process

Interested candidates should submit an online application through our portal, attaching an updated CV and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a technical interview followed by a practical assessment.

Equal Opportunity Statement

Caterpillar Tanzania is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the chance to thrive regardless of gender, race, religion, or background.