Hospitality Operations Manager Job Vacancy in Dar es Salaam, Tanzania – Hospitality
Job Description
Position:Hospitality Operations Manager
Company:Hilton Hotels & Resorts
Location:Dar es Salaam, Tanzania
Experience:5+ years in hotel operations management
Education:Bachelor’s degree in Hospitality Management or related field
Employment Type:Full-time
Industry:Hospitality
Department:Operations
Salary:SSP 2,500,000 – 3,500,000 per month
Vacancies:1
Company Overview
Hilton Hotels & Resorts is a globally recognized hospitality brand with a strong presence in Tanzania, offering world‑class accommodation, dining, and event services. With a commitment to excellence, Hilton delivers unforgettable guest experiences while fostering a culture of growth, diversity, and sustainability. As part of the Hilton family, employees benefit from extensive training programs, career advancement opportunities, and a supportive work environment that values innovation and service excellence. Join a team that sets industry standards and contributes to Tanzania’s vibrant tourism sector, creating lasting impact for both guests and the local community.
Job Overview
The Hospitality Operations Manager will lead the day‑to‑day operations of Hilton’s flagship property in Dar es Salaam, ensuring seamless service delivery across all departments, including front desk, housekeeping, food & beverage, and guest services. This role is pivotal in driving operational efficiency, maintaining brand standards, and achieving financial targets while delivering exceptional guest satisfaction. The successful candidate will collaborate closely with department heads, senior management, and external partners to uphold Hilton’s reputation for excellence.
Key Responsibilities
- Oversee all hotel operations, ensuring compliance with Hilton brand standards and local regulations.
- Develop and implement operational policies, procedures, and performance metrics.
- Manage budgeting, forecasting, and cost control initiatives to achieve profitability goals.
- Lead, mentor, and evaluate department heads and staff, fostering a culture of continuous improvement.
- Monitor guest feedback and implement corrective actions to enhance satisfaction scores.
- Coordinate with sales and marketing teams to drive occupancy and revenue growth.
- Ensure health, safety, and security protocols are rigorously applied.
- Prepare regular operational reports for senior leadership.
Required Skills
- Strong leadership and team‑building abilities.
- Excellent communication and interpersonal skills.
- Proven analytical and problem‑solving capabilities.
- Financial acumen with experience in P&L management.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of hospitality software systems (e.g., Opera, OnQ).
- Commitment to delivering high‑quality guest experiences.
Education
A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required. Advanced certifications such as Certified Hotel Administrator (CHA) or similar are advantageous.
Experience
Minimum of five years in senior hotel operations roles, with at least two years in a managerial capacity overseeing multiple departments. Experience in a luxury or upscale hotel environment is preferred.
Salary
The position offers a competitive salary ranging from SSP 2,500,000 to SSP 3,500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.
Benefits
- Comprehensive health insurance for employee and dependents.
- Retirement savings plan with employer contributions.
- Generous paid time off and holiday schedule.
- Employee discount programs for hotel stays and dining.
- Professional development and tuition reimbursement.
Training
- Hilton Leadership Development Program for continuous skill enhancement.
- On‑the‑job training with senior executives and department heads.
- Access to Hilton University online learning platform.
Working Environment
Hilton provides a dynamic, multicultural workplace that encourages collaboration and innovation. Employees work in a state‑of‑the‑art facility equipped with modern technology, sustainable practices, and a focus on employee well‑being. The hotel’s central location in Dar es Salaam offers easy access to business districts, cultural attractions, and transportation hubs.
Application Process
Interested candidates should submit an updated resume and a cover letter outlining their relevant experience through the Hilton Careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.
https://namibiajobsearch.com/job-vacancy-in-namibia/
Equal Opportunity Statement
Hilton Hotels & Resorts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
