Quality Performance Engineer Job at YAS Tanzania

Company: YAS
Location: Dar es Salaam, Tanzania
Job Type: Full-Time
Job Category: Telecommunications / Engineering / Quality Assurance
Industry: Telecom / Network Operations / Customer Experience
Application Deadline: Dec 28, 2026

Job Overview

YAS is looking for a skilled and results-driven Quality Performance Engineer to join its telecommunications operations team in Tanzania. This role is ideal for professionals with experience in telecommunication engineering, network optimization, quality assurance, customer experience management, telecom performance monitoring, and regulatory compliance.

The successful candidate will support Quality of Service (QoS) performance, telecom optimization, regulatory reporting, customer complaint management, network monitoring, and performance analytics while working closely with regulatory bodies and internal operational teams.

Professionals searching for telecommunication jobs in Tanzania, telecom engineer jobs, quality assurance engineer careers, network optimization jobs, telecommunications specialist vacancies, NOC jobs, customer experience jobs, telecom operations careers, radio network engineer jobs, performance monitoring jobs, technical support engineer roles, telecom analyst jobs, customer complaints management jobs, network quality jobs, and engineering opportunities are encouraged to apply.

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About the Company

YAS is a fast-growing telecommunications organization focused on delivering innovative communication services, superior customer experiences, and reliable network performance. The company is committed to maintaining high standards in network quality, customer satisfaction, telecom innovation, digital connectivity, and regulatory compliance.

The organization promotes equal employment opportunities and values diversity, inclusion, and professional growth.

Job Description

The Quality Performance Engineer will be responsible for monitoring telecom performance, handling customer quality issues, coordinating with regulatory authorities, and supporting network optimization efforts to improve service delivery and customer satisfaction.

The role involves collaboration with TCRA, UCSAF, Network Operations Center (NOC), customer service teams, and regional quality departments to ensure timely issue resolution and service excellence.

Key Responsibilities

Quality of Service (QoS) Monitoring & Regulatory Coordination

• Coordinate with TCRA and UCSAF zonal teams to resolve Quality of Service (QoS) issues and support external interference investigations.
• Ensure regulatory concerns are addressed promptly through effective collaboration and communication.
• Participate in external visits related to network interference and telecom quality assurance.

Performance Analysis & Reporting

• Conduct telecom performance analysis using CSW and Meta Enterprise Centre systems.
• Prepare zonal network performance reports, regulatory submissions, telecom quality reports, and operational analytics for regulatory agencies.
• Analyze network quality metrics, customer complaints data, service performance indicators, and telecom operational efficiency.

Customer Experience & Complaint Resolution

• Support the technology department in understanding customer expectations, telecom service quality, and user experiences through market visits and customer engagement.
• Handle customer complaints escalated by TCRA, UCSAF, and other regulatory authorities.
• Coordinate with the Network Operations Center (NOC) to ensure complaints are resolved efficiently and customer feedback is provided promptly.

Candidates interested in network engineer jobs, telecom operations jobs, technical engineer careers, telecommunications analyst positions, customer service engineering jobs, network support roles, telecom customer experience careers, quality control jobs, communications engineering jobs, and regulatory compliance roles will find this opportunity highly suitable.

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Regional Quality Support & Collaboration

• Support regional quality teams in monitoring and improving telecom service delivery.
• Collaborate closely with customer service teams on Voice of Customer (VOC) and Net Promoter Score (NPS) reports and issue resolution.
• Provide recommendations to improve customer satisfaction, telecom service quality, and operational efficiency.

Education Requirements

Applicants should possess:

• A University Degree in:
  • Telecommunications Engineering
  • Electronic Engineering
  • Information Technology
  • Computer Networks
  • Or an equivalent technical discipline

Additional certifications in network optimization, telecom systems, quality assurance, customer experience management, or telecom analytics will be advantageous.

Experience Requirements

Candidates must have:

• Minimum 2 years of experience in the telecommunications industry, particularly in:
  • Telecom Optimization
  • Network Performance Monitoring
  • Customer Management
  • Telecom Operations
  • Service Quality Assurance

Experience in regulatory reporting, telecom complaint resolution, network analysis, and customer experience management is highly preferred.

Required Skills & Competencies

The ideal candidate should demonstrate:

• Strong oral and written communication skills
• Excellent planning and organizational abilities
• Strong customer management and relationship-building skills
• High level of integrity, accountability, and professionalism
• Ability to work independently and under pressure
• Analytical and problem-solving skills for telecom performance improvement
• Experience using telecom reporting and monitoring systems

Technical Competencies

Candidates should have knowledge of:

• CSW and Meta Enterprise Centre systems
• Telecom Quality of Service (QoS) monitoring
• Network optimization and performance tracking
• Customer complaint resolution systems
• Telecom analytics and reporting tools

Salary & Benefits

Salary: Competitive remuneration package (salary details not publicly disclosed and will be discussed during recruitment).

Additional benefits may include:

• Professional telecommunications training
• Career development in telecom engineering and network optimization
• Exposure to telecom regulatory and performance systems
• Learning opportunities in customer experience management and network quality improvement

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Equal Opportunity Statement

YAS is committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted candidates will be contacted.

Method of Application

Interested and qualified candidates should submit their:

• Updated CV / Resume
• Application Letter

Applications must be submitted

Application Deadline: Dec 28, 2026

Candidates are encouraged to apply early before the deadline.